How to Measure & Order the Perfect Custom Radiator Cover?
Custom-Made Refund Policy for ArtMillwork Design Products
ArtMillwork Design
At ArtMillwork Design, all products — including Radiator Covers, PTAC / HVAC Covers, Baseboard Covers, PVC Outdoor Covers, Parametric Art, Geometric Wall Panels, Air Vent Covers, Wardrobe & Closet Doors, and Slat Cabinet Doors — are custom-made to order based on the exact specifications provided by each customer. Due to the custom nature of our products, refunds and returns are limited and subject to the policy outlined below.
Refunds & Returns
Custom-Made Products
All radiator covers and PTAC / HVAC covers are produced specifically for each individual order. For this reason, returns and refunds are not accepted, except in cases of verified manufacturing defects.
Refund Eligibility
Refunds are issued only for confirmed manufacturing defects, including:
Incorrect construction due to our workmanship
Structural defects that affect proper use of the product
All refund claims are carefully reviewed and must be supported by clear photos and documentation.
Non-Refundable Situations
Refunds are not available for the following reasons:
Incorrect measurements provided by the customer
Design, style, or color selections chosen by the customer
Change of mind after production has started
Installation issues or wall, floor, or baseboard irregularities
Natural variations in wood grain, MDF texture, or paint finish
⚠️ Important:
Full refunds are possible only before production begins.
Once manufacturing has started, the order becomes non-refundable.
Custom Orders Policy
All products are made to your exact specifications, including dimensions, design, and finish.
Returns are not accepted for size, style, or color issues resulting from customer selections
Customers are fully responsible for verifying all measurements before ordering
We strongly recommend reviewing measurements carefully prior to purchase.
Pre-Production Approval
All order details must be finalized before production begins, including:
Dimensions
Design selection
Cutouts (baseboard or other approved cutouts)
Finish or color
Once production starts, changes, cancellations, or revisions are not possible.
Non-Refundable Fees
The following fees are non-refundable once applied:
Rush Production (3× Faster)
Production Time: 3–5 business days
Shipping Time: 1–2 business days
Standard Production
Production Time: 10–15 business days
Shipping Time: 3–5 business days
Additional Fees
Oversize delivery fees for covers wider than 56 inches
Shipping Policy
We ship via FedEx, UPS, USPS, freight carriers, or private delivery, depending on order size and destination.
Please note:
Delivery times are estimates only
Carrier delays, weather conditions, or customs issues are beyond our control
Tracking information is provided for all shipments
Customers must be available to receive deliveries
Address changes are not guaranteed once an order has shipped
Damaged Shipments
Please inspect all packages immediately upon delivery.
If visible damage is found:
Report the damage to the carrier at the time of delivery
Contact us within 24 hours
Provide clear photos of the packaging and product
Failure to report damage within this timeframe may void eligibility for claims.
Warranty
All products include a 90-day limited manufacturer warranty, covering:
Verified manufacturing defects
Structural workmanship issues
Warranty Exclusions
The warranty does not cover:
Installation errors
Measurement mistakes
Normal wear and tear
Damage caused by moisture or excessive heat
Modifications or alterations by third parties
This warranty applies only to the original purchaser and is non-transferable.
Contact Information
If you have any questions regarding refunds, shipping, or warranty coverage, please contact us:
📧 Email: info@artmillworkdesign.com
📞 Phone: 929-988-0088
🌐 Website: www.artmillworkdesign.com